Refund Policy (Returns, Cancellations & Exchanges)

Refund policy

Cancellations

All orders are final as they are immediately processed in our system. Please ensure your order is correct before finalizing it.

 

Refunds


Hello my Petals! Just a heads-up that we have a no refund or return policy for hygiene and sanitary reasons on earrings. We accept returns and refunds on Bracelets, Necklaces and Rings within 15 days of receiving your order. 

We stand behind the quality of our products, but sometimes mistakes happen. If within 15 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you. Additionally, if an item(s) is missing in your order, we will re-ship it to you. 


To qualify for a replacement, send us an email with the following information:

  1. Order number as the subject
  2. Brief description of the issue
  3. Photos of the product in question

Our policy only applies to items that are defective, broken, or tarnished due to manufacturing defects or shipping damage OR if an item(s) is missing in your order.

If warranty has expired, we cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.

If you have any questions, please don’t hesitate to email us: info@janicejewels.com